Somewhere, there is clearly a customer service academy used by all large organisations where people have to deal with customers. This academy is introducing a number of really horrible habits.
Number 1
I think the one I hate most is the closing line. Just when you have managed to survive to the front of the queue, have finally been dealt with, and with a sigh of relief you are about to escape to something more congenial, you are asked “Is there anything else I can help you with?”
I have various responses to this question, but the readiest is “Well you haven’t helped me with anything yet, so how can you help me with anything else?”, but this morning, I did manage “That question always makes me really angry.”
Number 2
My second is the way people give you change with the notes first and the coins on top. For me this is the wrong way round. I prefer to grab the notes (the high-value items) and stow them safely before worrying about the coins.
Number 3
Shop assistants who chat on their mobile phone while ’serving’ you. Very rude. KILL!!
Number 4
Notices that start “For your comfort and convenience, please…” That is invariably a warning that what follows will do anything but add to your comfort and convenience.
